Get Help
Support resources for running Multibit Wallet
Whether you're experiencing technical issues, have questions about features, or need guidance getting started with Multibit Wallet, we're here to help. Explore our resources below or reach out directly through the contact form.
Quick Answers
Wallet not synchronizing properly?
Check your internet connection and firewall settings. Ensure port 8333 is open for Bitcoin network traffic. Synchronization can take 24–48 hours for the initial download.
Forgot your wallet password or want to change it?
If you have your recovery phrase, you can restore your wallet on a new installation. Without the recovery phrase, funds cannot be recovered. Always back up your recovery phrase securely.
Transaction stuck or still pending?
Transactions with low fees may take longer to confirm. You can check the status on a blockchain explorer. Consider using higher fee rates for faster confirmation times.
Running out of disk space on your PC?
The blockchain requires approximately 500GB of storage. You can enable pruning mode in settings to reduce storage requirements to about 10GB, though this limits some functionality.
Why is my balance not updating?
Balance updates depend on blockchain synchronization. Make sure your node is fully synced and connected to peers. Pending transactions may take time to confirm.
Can I use Multibit on multiple devices?
Yes, you can restore your wallet on multiple computers using your recovery phrase. Avoid running the wallet simultaneously on different devices to prevent conflicts.
Is Multibit connected to the Bitcoin network?
Yes. Multibit connects directly to the Bitcoin peer-to-peer network and verifies data independently without relying on third-party servers.
How do I back up my wallet safely?
Go to Settings and select Backup Wallet. Write down your 12 or 24-word recovery phrase on paper and store it in a secure location. Never share it or store it digitally.
Can I move the blockchain to another drive?
Yes. You can configure Multibit to store blockchain data on a different disk by changing the data directory in the settings or startup configuration.
Common Issues
Installation Problems
- Run the installer with administrator rights
- Make sure your antivirus is not blocking the setup process
- Check that the downloaded file is complete and not corrupted
- Confirm your system meets the minimum requirements
Connection Issues
- Check that your internet connection is stable
- Make sure your firewall is not blocking Bitcoin traffic
- Restart the wallet and try connecting again
- If needed, test your connection using a different network
Performance Issues
- Close resource-heavy applications while the wallet is running
- Ensure you have enough free RAM available
- Use an SSD for faster blockchain access if possible
- Keep Multibit updated to the latest version
Contact Us
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